Three-zone warehousing
Receiving, location management, lot control and temperature records for ambient, chilled and frozen goods.
LOGISTICS AND EXPORT
Made is not delivered
Most contract manufacturing stops at the factory gate. Plant-based ranges carry a lot of chilled and frozen SKUs, and the break usually happens in storage or cross-border transit.
A cold chain is only as good as its weakest leg. However well the line runs, one temperature excursion at a dock, a transfer or while waiting on customs has already spent part of the shelf life, and it does not show from the outside. Keeping storage, delivery and paperwork under one point of contact is about making those handovers somebody’s job.
1 SCOPE AT A GLANCE
The logistics scope
3ZONESAmbient, chilled and frozen managed under one set of procedures
4EXPORT MARKETSMalaysia, Singapore, United States, Europe
6DOCUMENT TYPESFrom spec sheet to continuous temperature log
1POINT OF CONTACTWarehousing, delivery and customs without briefing three parties
2 WHAT WE CARRY
What the logistics scope covers
Picking and dispatch
Order picking, mixed loads, labelling and dispatch scheduling, including channel receiving rules and delivery freshness.
Domestic delivery
Temperature-appropriate delivery to channel warehouses, stores or end customers, logged throughout.
Import and export
Export handling and import sourcing, including sailings, reefers and responding to inspection.
Customs documentation
Certificates of origin, halal documentation, spec sheets and test reports prepared and filed.
Global sourcing
Sourcing overseas plant-based product, importing it, reviewing compliance and placing it domestically.
3 WHY THIS SITS WITH US
Why logistics should not be bolted on afterwards
Temperature is a formulation decision, not a shipping one
Whether a product ends up ambient, chilled or frozen decides far more than freight cost. It decides the kill step, the barrier properties of the pack, the shelf life, which channels can carry it, and whether it can be exported to a given market. Those constraints act on each other, and the result feeds back into the formula.
The common sequencing error is to finish product development and then ask how it ships. If chilled home delivery turns out to eat the entire margin at that point, the only fix is usually to go back to an ambient version, which means reformulating, revalidating shelf life and reprinting packaging.
So temperature is treated as a decision at the scoping stage, not as a logistics arrangement after the fact.
Handovers are where responsibility falls through
The typical split is: the plant owns up to the gate, the carrier owns transit, the broker owns paperwork, the channel owns receiving. Each party owns its own leg, and nobody owns the moment of handover.
Almost all cold-chain failures happen at that moment. Goods sit on a dock for forty minutes and nobody has breached anything, because nobody’s contract covers those forty minutes. But shelf life has been spent, and it surfaces weeks later as a complaint at the shelf.
Putting storage, delivery and documentation under one point of contact does not make the physics go away. It makes the handover someone’s responsibility, which is the only reason it ever gets shortened, recorded or improved.
4 TEMPERATURE ZONES
Three zones and what goes in them
| Ambient | Dry goods, retort pouches, tablets and sachet supplements. Lowest logistics cost and widest channel options, but the formula has to survive retort. |
|---|---|
| Chilled | HPP beverages, fresh items and chilled ready meals. Short shelf life, most sensitive to a break in the chain, and the strictest channel rules on remaining freshness at delivery. |
| Frozen | Frozen prepared food and prepped ingredients, held below minus 18 degrees with fluctuation controlled. Long shelf life, but quality after thawing depends on whether it warmed and refroze along the way. |
5 A LIMIT WE STATE UP FRONT
A limit we state up front
On quoting
Warehousing and delivery cost depends on temperature zone, turnover, pallet count and delivery frequency, and there is no unit price we can give in advance. We do not estimate before the SKUs and dispatch pattern are known. A number that is certain to be overturned helps nobody.
5 COMMON QUESTIONS
Common questions
Which markets can you export to?
Current export markets are Malaysia, Singapore, the United States and Europe, with import operations from Malaysia. Required certification and paperwork differ by market and we assess that up front.
Can we use only the logistics service?
It can be assessed. Warehousing and delivery stand on their own, but the temperature requirement, packaging spec and channel receiving rules have to be confirmed first. Send the SKU details on LINE.
Why is chilled home delivery so expensive?
Because refrigerated transport is costed per run, not per parcel. A chilled vehicle costs nearly the same full or almost empty, so the per-unit cost is entirely a function of load factor. That is why chilled e-commerce usually needs bundling to work.
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